DX Workshop is 4 days of fun and intensive focus on designing desirable services for citizens. Challenging the assumptions that often go unnoticed, DX Workshop is designed to support government agencies in pinpointing the right problem, discovering citizens unmet needs and developing ideas.
Participants will be equipped with tools to empathize with citizens, synthesize data from multiple sources and develop prototypes.
Participants will be equipped with skills and tools to pinpoint the right problem
and design citizen-centric solutions by synthesizing data from multiple sources.
Upon completion of the sessions, participants will be able to
Put citizens at the heart of transformation.
Empathize with citizens through personas, journey mapping and storytelling.
Discover unmet needs through human-centered research and synthesizing data from multiple sources.
Explore solutions through creative ideation and rapid prototyping.
Materialize ideas through user testing and service